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Frequently Asked Questions (FAQs)

Plex: Secure Connection Issues

Question: I changed my Plex server to "Secure connections: Required" and now Posterizarr cannot reconnect. I tried using the server's IP address and port, but it doesn't work. What should I do?

Answer: When you require secure connections in Plex, you can no longer connect using a plain IP address because the SSL certificate is tied to a specific Plex domain name.

To fix this, you must use your server's exact, secure domain name. This is a long string that looks something like this: https://192-168-1-50.abcdef1234567890.plex.direct:32400

How to find your secure Plex URL:

  1. Open your browser and navigate to the following URL (replace YOUR_TOKEN_HERE with your actual Plex token): https://plex.tv/api/resources?includeHttps=1&X-Plex-Token=YOUR_TOKEN_HERE
  2. Look for the <Connection> tag that has protocol="https" and local="1".
  3. Copy the value of the uri attribute. It should look like the plex.direct example above.
  4. Use this full URI as your Plex URL in the Posterizarr configuration.

Finding your Plex Token

If you don't know how to find your Plex token, refer to the official Plex documentation.

UI: Action Center Alerts

Question: I just setup Posterizarr and I'm getting a lot of errors/alerts in my Action Center. What do I do with these?

Answer: Don't worry! These aren't system errors. The Action Center is simply a list of assets (posters, backgrounds, etc.) that Posterizarr thinks you might want to review.

Common reasons for alerts include: * A poster was found but in a different language than your preferred one. * An image was sourced from a secondary provider (like Fanart.tv) instead of your primary one (like TMDB). * The text on a logo might be truncated.

You can read more about how to manage these in the Action Center Guide.